FAQ

Where are you located?

We operate and ship from Brampton, Ontario

Pick up & Shipping Options

We offer free local pick-up by appointment in Brampton. Further details pertaining to pick ups can be found at the bottom of this page.

Do you ship internationally?

Yes. Shipment rates are calculated during the checkout process

If you live outside of North America and wish to purchase from the shop, send us an email at studioamana1@gmail.com. Specify the item(s) you’d like to buy, along with your exact shipping address and we’ll get a quote for you.

Note that import duties, taxes and charges are not included in the product price or shipping costs and are the responsibility of the buyer.

What is the cost of shipping?

Within Canada:

Orders over $100 (pre-tax) always ship for free!
Orders under $100 have multiple shipping options! The cost of shipping can be calculated during checkout and is based on the weight of your order. (ps. we pay exactly what you pay and never charge extra on shipping)

Shipping to the US:

For orders under $100, we offer expedited shipping (with tracking) for $20 CAD
For orders over $100, we charge a flat rate of $15 CAD

International Shipping:

Note that import duties, taxes and charges are not included in the product price or shipping costs and are the responsibility of the buyer.

Some products are not eligible for free shipping due to their size. If this is the case, it will noted in the product description.

How long will my order take to arrive?

*Due to COVID-19, please allow additional time for orders to be delivered.

All orders are shipped within 1-2 days of purchase.

Orders within Canada generally arrive within 2-6 business days, depending on the destination. We reserve the right to consider all carriers.
International orders can take up to 14 days to arrive. A tracking number will be emailed to you upon shipment which can provide further clarification

Can I cancel my order?

Yes, as long as it has not been shipped. Once it has been shipped, it cannot be cancelled. Please send us an email at studioamana1@gmail.com to cancel your order.

Lost or Missing Parcels?

Please note that we cannot take responsibility for lost/missing packages for the following reasons:

If they show successful delivery to the order address
Arrival at the wrong location due to incorrect delivery address
Those held up due to international customs

If an order is returned to us due to an incorrect address entry or non collection, the cost of the item being returned to us and/or re-shipped will be the responsibility of the buyer.

Once an item has been delivered to the carrier, we cannot control its journey. Please reach out to the carrier directly, using your tracking number, if any questions regarding delivery arise

Local Pick-ups

We offer local pick up for customers within the GTA.

Local pick up is available by appointment at the following times:

Monday - Saturday 10am - 7pm
Sunday - Closed

An email with pick up instructions will be delivered within 24 hours of your order being placed. If you have not received an email within the expected timeframe, you may find it in your junk folder or archived messages.

We offer contactless pick-up to allow some flexibility with pick up times; however, a specific time is needed. This protects your investment and allows for the coordination of other pick ups. Please let us know if you are unable to pick up at the allotted time slot and we can arrange for an alternate time.